Frequently asked questions.

Yes. All our courses are Nationally Recognised and approved by the Australian Skills Quality Authority (ASQA).

Entry requirements vary by course. For detailed information on prerequisites, please visit the specific course description in our Courses section.

Each program has its own schedule designed to maximise your learning experience. You'll find the specific duration listed in the detailed description of each course within our Courses section.

We keep class sizes small to give every student adequate personal attention. There is a limit of 15–20 students per class.

Yes — group training is available. Contact us to arrange a group booking that suits your team.

Yes. Please advise us prior to the course so we can make suitable arrangements.

All public course bookings require full prepayment at the time of registration. We accept:

• Debit card
• Credit card (Visa, MasterCard, American Express)
• Company cheque
• Direct deposit

No additional fees or surcharges are applied for credit card transactions.

Cancellations are permitted with at least 7 days' notice before the course start date.

• 7+ days' notice: eligible for a 70% refund of paid course fees.
• Less than 7 days' notice: no refund will be issued and fees are forfeited.

Yes. A receipt is provided in your Course Summary email, sent to you at the time of booking.

We run seasonal promotions with discounts across our courses, and our pricing is competitive year-round. Discounts vary — check individual course pages for current pricing.

If you're undertaking your course for work-related purposes, you may be able to claim the training expenses in your annual tax return. Nationally Recognised Training courses are also GST-free, so you pay only the base course fee.

For advice specific to your situation, we recommend consulting a registered tax professional.

Please bring government-issued photo ID, and wear comfortable clothing (no suits or skirts recommended).

For Monday to Friday courses, your Statement of Attainment is issued by close of business on the same day, once you've been deemed competent. You'll receive an email confirming your certificate is ready in your Student Portal.

For weekend courses, certificates are processed and available by the next business day.

Misplaced your certificate? We offer two options:

• Digital replacement — a free PDF copy via email.
• Printed replacement — $30 for a reprinted and mailed certificate.

Just contact our support team to request a replacement. Mailed copies typically take 2–3 business days to process.