For Monday to Friday courses, your Statement of Attainment (Certificate) will be issued by close of business on the same day, once you have been deemed competent. You will receive an email notification confirming that your certificate is ready to access via your Student Portal.

For weekend courses, certificates will be processed and available by the next business day.

Yes, all our courses are Nationally Recognised and approved by the Australian Skills Quality Authority (ASQA).

All public course bookings require full prepayment at the time of registration. We accept the following payment methods:

• Debit Card
• Credit Card (Visa, MasterCard, American Express – no surcharges apply)
• Company Cheque
• Direct Deposit

Please note: No additional fees are applied for credit card transactions.

Cancellations are permitted with at least 7 days’ notice prior to the course start date.

• 7+ days’ notice: Eligible for a 70% refund of paid course fees.
• Less than 7 days’ notice: No refund will be issued, and all fees will be forfeited.

Government issued photo ID and wear comfortable clothing, no suits or skirts is recommended.

Yes, please advise us prior to the course so that we can make suitable arrangements.

Yes, it is possible to get training in group

Yes, this is provided in your Course Summary email, emailed to you at the time of your booking.

Take advantage of our seasonal promotions with exclusive discounts across all courses. Our competitively priced training ensures you get outstanding value without compromising on quality.

Course discounts vary - check individual course pages for current pricing.

Entry requirements vary by course. For detailed information on prerequisites, please visit the specific course description in our Courses section.

We try to limit the number of students in our courses in order to give adequate personal attention. There is a limit of 15-20 students per class.

Each program has its own schedule designed to maximize your learning experience. You'll find the specific duration listed in the detailed description of each course within our Courses section.

If you're undertaking your course for work-related purposes, you may be able to claim the training expenses in your annual tax return.

Additional benefit: Nationally Recognised Training courses are GST-free, meaning you pay only the base course fee without additional tax.

For specific advice regarding your tax situation, we recommend consulting with a registered tax professional.

Here's a more polished and customer-friendly version of your certificate replacement policy:

Certificate Replacement Options

Misplaced your certificate? We offer two convenient solutions:

1. Digital Replacement - Receive a free PDF copy via email
2. Printed Replacement - $30 fee for a reprinted and mailed certificate

Simply contact our support team to request your replacement. Processing typically takes 2-3 business days for mailed copies.